Supported by the people who set it up.
No tier-one script, no ticket that has to be re-explained three times. Support comes from the consultants who configured your system and can escalate straight into the product team.
SUP-2291 · pick list printing in the wrong order
- Received9:02 am
- With your named contact9:06 am
- Fix confirmed10:41 am
- Closed10:44 am
From the team who set you up. They know your configuration, so nothing has to be explained twice.
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Urgent issues in under four hours
Business-stopping faults, with a business-hours response target.
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Standard requests within a day
Questions, configuration changes and how-to guidance.
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Suggest enhancements
Unlike other ERPs, we listen to our users and constantly develop new features based on customer needs.
Four ways in.
Pick whichever suits the urgency. They all reach the same team.
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Email your named contact
Email your implementation lead. Tracked and answered against published targets.
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In-app help
Contextual guidance and process documentation on the screen you are actually stuck on.
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Scheduled sessions
Book a working session for anything that is more configuration question than fault.
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Quarterly review
A structured look at what is still being done by hand and what reporting is missing.
Support questions.
Is support included?
Standard support during business hours is included in your subscription, with published response targets. Extended-hours and named-contact arrangements are available for operations that ship outside normal hours.
Who do we actually talk to?
The consultants who implemented your system. They know your configuration, your integrations and your data quirks, which is why the conversation starts at the problem rather than at "have you tried logging out".
Do you help with new requirements after go-live?
Yes. Configuration changes and reporting additions are normal support work. Genuinely new development is scoped separately, and the quarterly review is where most of it gets identified.
Book a demo
Already a customer
and stuck?
Email info@channelsnap.com and your named contact will pick it up. If it is business-stopping, put URGENT in the subject line.
- 60 minutes, run by an implementation consultant
- Your data and your workflows, not a demo company
- Straight answer on fit, cost and timeline